SIP Trunking with Convocore
SIP (Session Initiation Protocol) trunking allows you to connect your own phone numbers and telephony infrastructure to Convocore’s AI voice agents. This enables you to receive inbound calls directly from your SIP provider and route them to your configured agents.What is SIP Trunking?
SIP trunking is a method of sending voice and other unified communications services over the internet. It replaces traditional phone lines with a virtual connection that allows you to make and receive calls through your internet connection.Key Benefits
Bring Your Own Numbers
Use your existing phone numbers from any SIP provider
Lower Costs
Reduce telephony costs by using your own SIP trunk
Global Reach
Support international numbers from multiple providers
Full Control
Complete control over call routing and configuration
How It Works
The SIP trunking integration consists of three main components:1. SIP Provider (Your Trunk)
Your external SIP trunk provider (e.g., Twilio or Peoplefone) that supplies phone numbers and handles call routing.2. Convocore SIP Server
The Convocore SIP server is a fully managed SIP server that acts as a bridge between your SIP provider and Convocore. This server:- Receives calls from your SIP trunk
- Routes calls to the correct AI agent
- Handles bidirectional audio streaming
System Architecture
Use Cases
Customer Support Hotlines
Customer Support Hotlines
Route your support phone numbers to AI agents that can handle common inquiries, schedule appointments, and escalate to human agents when needed.
Sales & Lead Qualification
Sales & Lead Qualification
Use your business phone numbers with AI agents to qualify leads, answer product questions, and book demos 24/7.
Appointment Booking
Appointment Booking
Connect your appointment line to an AI agent that can check availability, book appointments, and send confirmations.
Order Status & Tracking
Order Status & Tracking
Allow customers to call your order hotline and get instant updates on their orders through AI-powered voice interactions.
Multi-Region Operations
Multi-Region Operations
Set up local phone numbers in different countries and route them to region-specific AI agents.
What You’ll Need
Before setting up SIP trunking, ensure you have:1
A SIP Trunk Provider
An account with a SIP provider like Twilio or Peoplefone
2
Phone Numbers
At least one phone number provisioned with your SIP provider
3
SIP Server Access
The Convocore SIP server (automatically provided with your account)
4
Configured AI Agent
A Convocore voice-enabled AI agent ready to handle calls
Supported SIP Providers
Our SIP trunking integration is compatible with most standard SIP providers, including:- Twilio - Popular cloud communications platform
- Peoplefone - European telecommunication provider. Since its founding in Switzerland
Next Steps
Ready to get started? Follow our step-by-step guides:Quick Start Guide
Get your first SIP trunk connected in minutes
Add SIP Provider
Learn how to add and configure a SIP provider
Configure Phone Numbers
Map phone numbers to your AI agents
Understanding the Server
Learn how the SIP server works behind the scenes
Important: The SIP server is automatically provided with your Convocore account. You simply need to configure your SIP provider to route calls to the provided server address.
Pricing Considerations
When using SIP trunking, consider the following costs:- SIP Provider Charges: Your SIP trunk provider will charge for phone numbers and call minutes
- Convocore Voice Minutes: Standard Convocore voice pricing applies for AI agent conversations
- SIP Server Access: Included with your Convocore plan (no additional server hosting fees)
Using your own SIP trunk can significantly reduce costs compared to traditional telephony, especially for high-volume operations or international calling. The SIP server is included, so you only pay for your SIP provider and Convocore voice usage.