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How to Reach Us

We’re here to help! Whether you have questions, need technical support, or want to share feedback, use the channel that fits your situation.

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💬 In-App Support (Recommended)

Open the Convocore dashboard and select Support in the left sidebar under the System group (/app/[region]/support).
The in-app Support page embeds Convocore’s support agent so you can describe your issue in chat without leaving the dashboard. Your workspace name, email, subscription status, and region are passed to the agent automatically so you do not need to repeat account details.
A workspace email is required before the Support page loads. If you see a loading state, confirm your workspace profile includes a valid email address.
Paid subscribers and custom-plan workspaces receive priority support routing in the in-app agent context.

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📧 Email Support

support@convocore.ai We strive to respond to all emails within 24-48 hours.
For urgent matters, consider reaching out via Discord for faster support.

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💬 Join Our Discord Community

Join Discord Connect with our community and get real-time assistance.
By joining our Discord, you can: - Chat with our support team in real-time. - Post about a bug or support request. - Share your ideas or feedback. - Network with other users and industry professionals.

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Additional Information

Ensure your queries include all relevant details to expedite the support process.
  • Documentation: Check out our Help Center for step-by-step guides and FAQs.
For self-help resources, explore our documentation before reaching out-it might have the answers you need!
We look forward to assisting you!