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General

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1. What is TIXAE Agents?

TIXAE Agents is a platform that provides AI-powered chatbots and large language models (LLMs) designed to enhance customer interaction. It helps businesses streamline communication through automated chat systems while also offering human interaction when needed.

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2. How do I create a TIXAE agent?

To create a TIXAE agent, sign up on the TIXAE platform and follow the Setup Instructions. The instructions are beginner-friendly and provide step-by-step guidance.

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3. How do I manage my TIXAE agent?

You can manage your TIXAE agent through the TIXAE dashboard, where you can view analytics, edit settings, and customize interactions.

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White-Labeling

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4. What does “white-labeling” mean in TIXAE Agents?

White-labeling allows you to brand and customize the TIXAE platform with your own branding (logos, color schemes, etc.). This enables you to offer chatbot services under your brand name while leveraging TIXAE’s backend technology.

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Integration & Channels

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5. How do I integrate WhatsApp with TIXAE Agents?

  1. Go to the Channels section in the dashboard.
  2. Enter your WhatsApp Business API credentials (Webhook URL, Verify Token, etc.).
  3. Follow the setup instructions provided in the WhatsApp integration section of the documentation.
For detailed steps, visit the WhatsApp Integration page.

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6. How do I set up Meta (Facebook/Instagram) Channels?

To set up Meta channels like Facebook Messenger or Instagram:
  1. Go to the Channels section in the TIXAE dashboard.
  2. Choose the Meta channel (Facebook or Instagram) you want to integrate.
  3. Follow the setup instructions to authenticate and connect your Meta account.
Visit the Meta Channels Integration page for a comprehensive guide.

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Client & Team Management

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7. How do I add a new client to my agency dashboard?

  1. In the Clients tab, click New Client.
  2. Enter the client’s name, email, and upload their logo. Save your changes.
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8. How do I assign a chatbot to a client?

To assign a chatbot to a client:
  1. Go to the Clients tab.
  2. Drag and drop the desired chatbot widget into the client’s dashboard.

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Integration Issues

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9. Why can’t I integrate my WhatsApp or Meta accounts?

If you’re facing integration issues:
  1. Check that you’ve entered the correct credentials for both platforms.
  2. Verify that the tokens are up-to-date.
  3. Ensure your Meta accounts (Facebook/Instagram) have the necessary permissions enabled.
If the issue persists, reach out to our support team for further assistance.

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Billing & Subscription

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10. How do I upgrade or downgrade my subscription plan?

To change your subscription plan:
  1. Go to the Billing section.
  2. Choose the plan you want and follow the prompts to complete the process.

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Need More Help?

If you can’t find an answer to your question, feel free to: