General
1. What is Convocore?
Convocore is a platform that provides AI-powered chatbots and large
language models (LLMs) designed to enhance customer interaction. It helps
businesses streamline communication through automated chat systems while also
offering human interaction when needed.
2. How do I create a Convocore agent?
To create a Convocore agent, sign up on the Convocore platform and follow the
Setup Instructions. The instructions are
beginner-friendly and provide step-by-step guidance.
3. How do I manage my Convocore agent?
You can manage your Convocore agent through the Convocore dashboard, where you
can view analytics, edit settings, and customize interactions.
White-Labeling
4. What does “white-labeling” mean in Convocore?
White-labeling allows you to brand and customize the Convocore platform with
your own branding (logos, color schemes, etc.). This enables you to offer
chatbot services under your brand name while leveraging Convocore’s backend
technology.
Integration & Channels
5. How do I integrate WhatsApp with Convocore?
- Go to the Channels section in the dashboard. 2. Enter your WhatsApp Business API credentials (Webhook URL, Verify Token, etc.). 3. Follow the setup instructions provided in the WhatsApp integration section of the documentation.
For detailed steps, visit the WhatsApp
Integration page.
6. How do I set up Meta (Facebook/Instagram) Channels?
To set up Meta channels like Facebook Messenger or Instagram: 1. Go to the
Channels section in the Convocore dashboard. 2. Choose the Meta channel
(Facebook or Instagram) you want to integrate. 3. Follow the setup
instructions to authenticate and connect your Meta account.
Visit the Meta Channels Integration
page for a comprehensive guide.
Client & Team Management
7. How do I add a new client to my agency dashboard?
- In the Clients tab, click New Client. 2. Enter the client’s name, email, and upload their logo. Save your changes.
8. How do I assign a chatbot to a client?
To assign a chatbot to a client: 1. Go to the Clients tab. 2. Drag and
drop the desired chatbot widget into the client’s dashboard.
Integration Issues
9. Why can’t I integrate my WhatsApp or Meta accounts?
If you’re facing integration issues: 1. Check that you’ve entered the correct
credentials for both platforms. 2. Verify that the tokens are up-to-date. 3.
Ensure your Meta accounts (Facebook/Instagram) have the necessary permissions
enabled.
If the issue persists, reach out to our support team for
further assistance.
Billing & Subscription
10. How do I upgrade or downgrade my subscription plan?
To change your subscription plan: 1. Go to the Billing section. 2. Choose
the plan you want and follow the prompts to complete the process.
Need More Help?
If you can’t find an answer to your question, feel free to:- Email us: support@convocore.ai
- Join our Discord: Join Discord