Frequently Asked Questions
1. How is the credit price calculated?
The final credit price combines the agency owner’s set price with our base price. For example:- Agency Owner Price:
$0.004 - Convocore Base Price:
$0.002 - Final Price:
$0.006
2. What happens when a customer makes a payment?
When a customer pays for credits:- Convocore deducts the base credit price for each purchased credit.
- A 5% service fee is applied to the agency owner’s margin.
Example: If your margin per credit is
$0.004, we will take 5% of $0.004,
resulting in a 0.0002 fee per credit.3. Can customers set up automatic charges?
Yes! Customers can enable Auto Charge, which allows them to set a credit threshold. When their credits drop below this threshold, their account is automatically charged the amount they predefined.4. Can customers buy prepaid credits?
Absolutely. Customers can purchase predefined credit packages:- 1000 credits
- 2000 credits
- 3000 credits
- 4000 credits
- Up to 10000 credits
5. How are credits consumed by agents?
Once billing is enabled for an organization:- All agents assigned to the organization will consume org credits instead of workspace credits.
- When the organization’s credits reach 0, agents will stop functioning until credits are recharged.
Agency owners can monitor credit consumption and transfer credits if needed.
6. Can agency owners transfer credits?
Yes, agency owners can transfer credits between:- Workspace → Organization
- Organization → Workspace
7. How can agency owners manage billing permissions?
Agency owners can grant billing access to specific users in the organization:- Click Edit User for the user.
- In the modal, enable the Billing permission.
8. What is Convocore’s service fee?
Convocore charges a 5% fee on the agency owner’s margin after deducting the base credit price.This fee ensures a seamless billing experience with secure transactions and
full Stripe integration.