Learn how to enable voice-to-voice interactions in Convocore using Web Calling. With this feature, users can make calls directly from your website using the Convocore Voice widget.

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🎙 Web Calling

Web Calling allows seamless voice communication from your widget. Follow these steps to enable the feature:
  1. Navigate to the Voice Setup page in your Convocore dashboard.
  2. Go to the Advanced & Settings tab.
  3. Enable “Web Calling” by toggling the switch.
Web Calling Settings
Once enabled, the widget will automatically display a Call Button. When pressed:
  • A circular audio visualizer will appear.
  • Users can press the “Start Call” button to initiate the call.

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🚀 Deploy the Widget to Your Website

To integrate the widget into your website:
  1. In the Convocore Agent Dashboard, click on Deploy at the top right.
  2. Copy the generated script snippet.
  3. Paste the script into your website’s HTML.
Deploy Widget Highlight

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Script Showcase

Here’s an example of the script popup: Script Popup Showcase
We support different deployment options for your website:
  • You can choose between displaying the widget as a popup or embedding it directly into your site.
Coming Soon: A React Component will be available to simplify integration further for developers.

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🔗 Next Steps

Advanced Settings

Learn how to configure additional features like call recording and webhooks.

Setup Twilio

Integrate Twilio to enable phone-based calling alongside Web Calling.
You’re all set! With Web Calling enabled, your users can now interact seamlessly using the Convocore Voice widget. 🚀