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Integrate Twilio with the Voice Suite to enable seamless phone number management and real-time calling. Follow the steps below to configure Twilio in your Convocore dashboard.
On v2-2026, Voice / phone starts on Business (2 Twilio slots included) or via the Voice add-on. Extra number slots are $3/mo. See Voice pricing.

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🛠 Step 1: Access the Voice Setup Page

  1. Navigate to the Voice Setup page in the Convocore dashboard.
  2. Select the Phone Numbers tab.
Voice Setup Page

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📞 Step 2: Purchase or View Twilio Numbers

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2.1 View Available Numbers

  • Click on the Phone Numbers tab.
  • A list of Available Numbers will appear.
  • To refresh the list, click “Refresh List”.

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2.2 Purchase a Number

  • Click “Buy” next to a Twilio number to purchase it.
  • Once purchased, the number will appear under Purchased Numbers.
Available and Purchased Twilio Numbers

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🔑 Step 3: Assign a Number to Your Agent

  1. Under Purchased Numbers, locate the number you wish to assign.
  2. Click the “Assign” button.
  3. Assign the number to your virtual agent (e.g., test).
Tip: You can Release or Unassign numbers if needed.
Assigning a Twilio Number

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📥 Step 4: Import Your Own Twilio Number

If you already own phone numbers in your Twilio account, you can import them instead of purchasing through Convocore.
1

Open the agent Voice settings

In the dashboard, go to Agents → select your agent → Voice → Phone Numbers tab.
2

Start the import

Click Import Twilio Number in the top-right of the Phone Numbers section.
3

Enter Twilio credentials

Fill in:
  • Phone Number — E.164 format (e.g. +14155551234)
  • Account SID — from your Twilio Console dashboard
  • Auth Token — from the same dashboard (stored encrypted by Convocore)
4

Select capabilities

Enable Voice, SMS, or both. At least one capability is required.
5

Import

Click Import Number. Convocore configures voice/SMS webhooks and assigns the number to the current agent.
The import is scoped to the agent whose Voice settings you opened. If you manage numbers for multiple agents, repeat the import from each agent’s Phone Numbers tab.
Imported numbers appear in your workspace phone list with an imported indicator. Outbound test calls from the Voice tab are only available for imported numbers. For API-based imports, see Import a Twilio number.

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📊 Cost Breakdown

  • Convocore Voice charges 10 credits per minute for Twilio calls.
  • The cost per minute is displayed in the dashboard:
    • 22 Credits ~ 0.083 USD/Min.

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🚦 Troubleshooting

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Issue: Twilio Numbers Not Showing Up

  • Ensure your Twilio credentials are correct.
  • Refresh the list under Available Numbers.

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Issue: Calls Not Connecting

  • Verify that your assigned Twilio number is active in the Twilio Console.
  • Check network settings and webhook configurations.

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Issue: Imported Number Not Working

Imported numbers have extra Twilio-side requirements (routing status, webhooks, emergency address). See the dedicated guide: Troubleshooting Imported Twilio Numbers. Common causes:
  • Inactive regional routing in the Twilio Console (must show Active)
  • Missing or incorrect webhooks on the phone number
  • Voice capability not enabled on the imported number

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🔗 Next Steps

SetUp Web Calling

Enable browser-based calling.

Advanced Settings

Customize your voice settings for Twilio.

Imported Twilio Troubleshooting

Fix routing, webhook, and configuration issues for imported numbers.
You’re all set! Start leveraging Twilio with the Voice Suite to manage phone numbers and real-time calls seamlessly. 🚀