Documentation Index
Fetch the complete documentation index at: https://docs.convocore.ai/llms.txt
Use this file to discover all available pages before exploring further.
Introduction
This documentation covers the integration of Voiceflow with Convocore. Learn how to connect your Voiceflow projects, access analytics, and leverage templates and library components for better performance.Prerequisites
- Voiceflow account and access to your project dashboard.
- Agent ID and Project ID from Voiceflow.
- Access to the Convocore platform.
Connecting the Voiceflow Agent
Step 1: Gather Required Information
- Log in to your Voiceflow account.
- Locate your Agent ID and Project ID from the project dashboard.
Step 2: Configure in Convocore
- Navigate to the Convocore page and choose your agent.
- Enter the Voiceflow Agent ID and Project ID in the agent design section.
- Save the configuration and test the connection.
Troubleshooting Tips - Double-check IDs for typos. - Ensure your Voiceflow project
is published and active.Voiceflow Analytics
Accessing Analytics
- Go to your Convocore agent dashboard.
- Navigate to the Analytics section.
Key Metrics Explained
- Total Interactions: Total number of interactions your users have had with the agent.
- Total Conversations: Number of total conversations your AI agent has had across all platforms.
- User Retention: Total messages exchanged before the user leaves the conversation.
- Top Intents: Most triggered intents on your agent, showing the most common actions users take.
- Time Retention: Seconds users have spent interacting with the agent.
Voiceflow Template
Where to Find the Template
Importing the Template
- Download the Voiceflow template file.
- Go to your Voiceflow creator page.
- Import the template using the Import option.
Using Library Components
Overview
Library components in the Voiceflow template are pre-built, reusable tools designed to simplify and enhance your conversational flow creation. They help you save time, ensure consistency, and provide advanced functionality without starting from scratch.Step-by-Step Guide
1. Locate Components in the Voiceflow Template
- Open the Voiceflow template in your Voiceflow creator.
- Navigate to the Library section to view the available components.
2. Drag and Drop
- Select the desired component and drag it into your conversation flow.
If you’re not importing the whole template into your flow and just a single component,
make sure to create the variables and intents needed for that component so nothing
breaks.
3. Customize
- Modify the component’s settings to suit your agent’s requirements, such as adding specific intents, API endpoints, or fallback messages.
4. Test Your Flow
- Use Voiceflow’s testing environment to simulate interactions and ensure the components work as expected.