Billing Overview
This section covers all aspects of the billing system, including how to manage your subscription, process payments, and view invoices. It is designed to be user-friendly and provides guidance for both new and experienced users.Simple Pricing: Our latest new billing system is straightforward - 1 USD = 1,000 Credits. Easy to understand, easy to calculate!
Visit your Billing page from the dashboard (bottom left corner) to access the Pricing Calculator and estimate your costs based on your specific usage patterns.
Subscription Plans
Available Plans
🚀 Free Plan
Perfect for starting out and testing the platform, always free and sufficient for hobby projects. Price: $0 - forever Features:- Customize your agent theme
- Build text & voice based agents
- Add knowledge to your agents
- Monitor conversations & analytics
- Connect to any text channel
- API access for advanced integrations
- Live human handoff
Pay as you go
Pay more linearly with your growth, deploy an agent on any channel, or resell to your clients. Price: $20/month + Additional Usage Everything in Free, plus:- Free $5 USD credits usage
- Removed “powered by Convocore”
- Autobilling with Stripe for your clients
- Priority community support
- Bring your own API keys (OpenAI, Anthropic, etc)
- Advanced security & higher limits
Enterprise
If you’re looking for world-class performance, quality and support, contact us. Price: $1000+/month + usage Everything in Pro, plus:- Highest support priority
- We build your agents
- Custom features in dashboard
- On premises deployment
- Advanced security & monitoring
- Completely custom AI projects
Credits are refreshed monthly according to your billing cycle.
Available Add-ons
Enhance your plan with extra features and capabilities:Whitelabel Add-on
Remove CONVOCORE branding and customize with your own. Price: $200/month Includes:- 5 free client seats
- 1 free Twilio phone number
- 2 free workspace seats
- Full brand customization
Additional Add-ons
- Workspace seat: $10/month - Add an extra workspace seat to your plan
- Client seat: $15/month - Add an extra client seat to your plan
- Concurrent Call Line: $5/month - Add an extra concurrent call line to your plan
- Twilio Phone Number: $3/month - Add an extra Twilio phone number to your plan
Managing Your Subscription
Log in to your account > Go to the Billing page (bottom left corner of dashboard) > Select your desired plan > Click Subscribe > then Select Payment Method (e.g. credit card, Cash App Pay, Bank) > and enter your payment information.Use the Pricing Calculator in the Billing page to estimate your monthly costs before subscribing!
Auto-Billing Feature
Our auto-billing feature ensures your subscription renews automatically every billing cycle.How to Enable Auto-Billing
Go to Settings > Turn on Auto-Billing to enable automatic payments.If you prefer manual payments, you can turn off auto-billing at any time by
following the same steps and toggling Auto-Billing Off.
Troubleshooting Common Billing Issues
Common Issues and Solutions
- Payment Declined: Check that your payment details are correct and that your card has sufficient funds.
- Auto-Billing Not Working: Ensure auto-billing is enabled in Settings > Auto-Billing.
- Unable to Change Plans: Make sure you have no outstanding invoices before attempting to switch plans.
Next Steps
- Credits Pricing - Understand how credits work and are consumed
- Provider Cost Estimates - View detailed provider pricing
- Voice Pricing - Learn about voice call pricing