Billing Overview
This section covers all aspects of the billing system, including how to manage your subscription, process payments, and view invoices. It is designed to be user-friendly and provides guidance for both new and experienced users.Simple Pricing: Our latest new billing system is straightforward - 1 USD = 1,000 Credits. Easy to understand, easy to calculate!
Subscription Plans
Available Plans
🚀 Free Plan
Perfect for starting out and testing the platform, always free and sufficient for hobby projects. Price: $0 - forever Features:- Customize your agent theme
- Build text & voice based agents
- 100 Agent slots
- Add knowledge to your agents
- Monitor conversations & analytics
- Connect to any text channel
- API access for advanced integrations
- Live human handoff
Pay as you go
Pay more linearly with your growth, deploy an agent on any channel, or resell to your clients. Price: $20/month + Additional Usage Everything in Free, plus:- 100 Agent slots
- Free $5 USD credits usage
- Removed “powered by Convocore”
- Autobilling with Stripe for your clients
- Priority community support
- Bring your own API keys (OpenAI, Anthropic, etc)
- Advanced security & higher limits
Enterprise
If you’re looking for world-class performance, quality and support, contact us. Price: $1000+/month + usage Everything in Pro, plus:- Highest support priority
- We build your agents
- Custom features in dashboard
- On premises deployment
- Advanced security & monitoring
- Completely custom AI projects
Credits are refreshed monthly according to your billing cycle.
Available Add-ons
Enhance your plan with extra features and capabilities:Whitelabel Add-on
Remove CONVOCORE branding and customize with your own. Price: $200/month Includes:- 5 free client seats
- 1 free Twilio phone number
- 2 free workspace seats
- Full brand customization
Additional Add-ons
- Workspace seat: $10/month - Add an extra workspace seat to your plan
- Client seat: $15/month - Add an extra client seat to your plan
- Concurrent Call Line: $5/month - Add an extra concurrent call line to your plan
- Twilio Phone Number: $3/month - Add an extra Twilio phone number to your plan
Managing Your Subscription
Log in to your account > Go to the Billing page (bottom left corner of dashboard) > Select your desired plan > Click Subscribe > then Select Payment Method (e.g. credit card, Cash App Pay, Bank) > and enter your payment information.Auto-Billing Feature
Our auto-billing feature ensures your subscription renews automatically every billing cycle.How to Enable Auto-Billing
Go to Settings > Turn on Auto-Billing to enable automatic payments.If you prefer manual payments, you can turn off auto-billing at any time by
following the same steps and toggling Auto-Billing Off.
Troubleshooting Common Billing Issues
Common Issues and Solutions
- Payment Declined: Check that your payment details are correct and that your card has sufficient funds.
- Auto-Billing Not Working: Ensure auto-billing is enabled in Settings > Auto-Billing.
- Unable to Change Plans: Make sure you have no outstanding invoices before attempting to switch plans.
Next Steps
- Credits Pricing - Understand how credits work and are consumed
- Provider Cost Estimates - View detailed provider pricing
- Voice Pricing - Learn about voice call pricing