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Adding Data to the Knowledge Base

Convocore offers multiple methods to populate your knowledge base with data:

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  1. Direct Text Entry:
    • Navigate to the Knowledge section of your agent
    • Click on Add source in the upper right.
    • Write or paste your content directly into the Document Content input field.
  2. File Upload:
    • In the add data source window, select “File”
    • Choose your document(s) from your local system
    • Supported formats: .txt, .pdf, .docx, .doc, .csv, .xlsx
  3. URL:
    • Use our built-in to add data from websites
    • In the add data source window, select “URL”
    • Enter the URL or sitemap you want to scrape. Remember to press fetch before scraping, to retrieve and look through the sitemap from the xml file.
    • When the ULRs are scraped and added they will be saved as individual documents. We recommend scrolling through each and removing unwanted information.
Using the URL scraper will use X credits per page. Please ensure your account has sufficient credits.

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Adding Data to the Knowledge Base

Convocore offers multiple methods to populate your knowledge base with data. Follow the steps below for each method:

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Direct Text Entry

Direct text entry is ideal for quickly adding or editing content within the platform.
  • Quickly add or edit content directly within the platform.
  • Ideal for real-time updates.
1

Navigate to the Knowledge Section

Go to your agent dashboard and click on the Knowledge section.
2

Click on Add Source

Locate the button in the upper right corner of the page and click on it.
3

Enter Your Content

Write or paste your content directly into the Document Content input field.
Direct text entry allows for immediate updates. Make sure to review your content for accuracy before saving to ensure high-quality data.

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File Upload

Easily upload various document formats to populate your knowledge base.
1

Select 'File' in the Add Data Source Window

Open the add data source window and choose the “File” option.
2

Choose Your Document(s)

Select the documents you want to upload from your local system. Supported formats include .txt, .pdf, .docx, .doc, .csv, and .xlsx.
3

Upload Your Documents

Click the upload button to add your selected documents to the knowledge base.

Benefits of File Upload

  • Supports multiple formats: .txt, .pdf, .docx, .doc, .csv, .xlsx.
  • Ideal for bulk uploads.
Ensure your files are well-formatted and free of errors to maintain optimal knowledge base performance.

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URL Scraping

Use our built-in URL scraper to automatically extract data from websites.
1

Select 'URL' in the Add Data Source Window

Open the add data source window and choose the “URL” option.
2

Enter the URL or Sitemap

Input the URL or sitemap you want to scrape. Press fetch to retrieve and review the sitemap from the XML file.
3

Scrape the Data

Once the URLs are fetched, scrape the data and save it as individual documents. Scroll through and remove any unwanted information to ensure relevance.

Benefits of URL Scraping

  • Automatically extracts data from websites.
  • Ensures relevant and updated content.
Using the URL scraper will use X credits per page. Please ensure your account has sufficient credits.
Regularly check the extracted data for relevance and accuracy to maintain a high-quality knowledge base.