> ## Documentation Index
> Fetch the complete documentation index at: https://docs.convocore.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Advanced Settings

> Learn how to configure advanced settings in Convocore Voice Suite.

The **Advanced Settings** section in Convocore Voice Suite provides additional options to fine-tune your voice interactions. From enabling web calling to configuring server webhooks, this section allows greater flexibility for advanced use cases.

***

## ⚙️ Enable Web Calling

The **Web Calling** feature allows voice calls directly from the widget.

1. Go to the **Advanced & Settings** tab in the Voice Setup dashboard.
2. Toggle **Enable Web Calling** to turn this feature ON.

<img src="https://mintcdn.com/convocore/1cycRLmxh90eo61b/voice/assets/enable-web-calling.png?fit=max&auto=format&n=1cycRLmxh90eo61b&q=85&s=dd16070bc9fbbae1e15f40c31fb225eb" alt="Enable Web Calling" width="589" height="118" data-path="voice/assets/enable-web-calling.png" />

> **Note**: If you’re using a **VAPI agent**, this setting will be ignored.

***

## 🎙 Record Calls

Enable **call recording** for monitoring and analysis:

1. Toggle **Record Calls** to **ON**.
2. This will store audio recordings of voice calls.

> **Warning**: Enabling call recording will make the agent **NOT HIPAA compliant**.

<img src="https://mintcdn.com/convocore/1cycRLmxh90eo61b/voice/assets/record-calls.png?fit=max&auto=format&n=1cycRLmxh90eo61b&q=85&s=acec583d174abe6b230a8b291d2298d0" alt="Record Calls Setting" width="598" height="124" data-path="voice/assets/record-calls.png" />

***

## 🔄 Router Backchanneling

The **Router Backchanneling** feature makes the AI provide filler phrases (like "umm," "ok," "brb...") while deciding which response route to take.

1. Toggle **Router Backchanneling** to **ON** to enable this feature.
2. Use this to create a more human-like voice experience when the AI is "thinking."\\
   <img src="https://mintcdn.com/convocore/1cycRLmxh90eo61b/voice/assets/Router-Backchanneling.png?fit=max&auto=format&n=1cycRLmxh90eo61b&q=85&s=ad676474761ab6ce4240fe314e711b43" alt="Router Backchanneling" width="494" height="105" data-path="voice/assets/Router-Backchanneling.png" />

***

## 🔗 Server Configuration

You can configure your webhook server to receive live call updates.

### Server URL

* Input the **Server URL** where webhook POST events will be sent.
* Example: `https://your-server-url.com`

### Server URL Secret

* Set a **Server URL Secret** that will be appended to the request as a **Bearer Token**.
* Example:
  ```bash theme={null}
  Authorization: Bearer YOUR_SECRET_HERE
  ```

<img src="https://mintcdn.com/convocore/1cycRLmxh90eo61b/voice/assets/server-url.png?fit=max&auto=format&n=1cycRLmxh90eo61b&q=85&s=c9ef135ae3faa620dff62571976bce34" alt="Server URL and Secret Configuration" width="1192" height="128" data-path="voice/assets/server-url.png" />

***

## 📝 Summary of Settings

| **Setting**               | **Description**                                       | **Default** |
| ------------------------- | ----------------------------------------------------- | ----------- |
| **Enable Web Calling**    | Allows web-based voice calls via the widget.          | OFF         |
| **Record Calls**          | Enables call recording (non-HIPAA compliant).         | OFF         |
| **Router Backchanneling** | Adds filler phrases while the AI processes responses. | OFF         |
| **Server URL**            | Webhook URL for POST events from voice interactions.  | -           |
| **Server URL Secret**     | Security token for authenticating webhook requests.   | -           |

***

## 🚦 Troubleshooting

* **Web Calls Not Working?**
  * Verify that **Web Calling** is enabled and properly configured.
  * Ensure your server URL is correct and active.

* **Recording Issues?**
  * Check your storage and verify the Record Calls toggle is ON.

***

## 🔗 Next Steps

<CardGroup cols={2}>
  <Card title="Setup Web Calling" icon="phone" iconType="solid" href="/voice/setup/webcalling">
    Learn how to enable web-based calls in your widget.
  </Card>

  <Card title="Speech Generation" icon="speaker" iconType="solid" href="/voice/config/speechgen">
    Configure natural-sounding voice responses.
  </Card>
</CardGroup>

With these advanced settings, you can customize and control voice behavior for enhanced flexibility and user experience. 🚀