> ## Documentation Index
> Fetch the complete documentation index at: https://docs.convocore.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick solutions to common issues you may encounter while using Convocore.

## Common Issues and Solutions

<Note>
  Before starting, ensure your browser is updated to the latest version and your
  internet connection is stable. These simple steps can resolve many issues!
</Note>

***

### 1. I Don't See My Agents and Credits

<Card>**Symptoms**: - Agents are not showing in the dashboard.</Card>

<Card>
  **Solutions**: - Double-check your region in the URL and the header. - Clear
  your browser cache and cookies, then try again.
</Card>

<Tip>
  Using incognito mode can help identify whether browser extensions are causing
  the issue.
</Tip>

***

### 2. I Don't See the Analytics for My Voiceflow Agent

<Card>
  **Symptoms**: - Chatbot is unresponsive during a conversation. - Users report
  delays in responses.
</Card>

<Card>
  **Solutions**: - Ensure that your **Voiceflow API Key** and **Voiceflow
  Project ID** are correct. - Regenerate your Voiceflow API keys if necessary. -
  Ensure that your are using the latest [Voiceflow Template](https://cdn.voiceglow.org/public/VGLatestTemplate.vf).
</Card>

<Warning>
  If the problem persists, verify that your Voiceflow agent is published and
  properly deployed.
</Warning>

***

### 3. Unable to Connect a Custom Domain

<Card>
  **Symptoms**: - Custom domain setup fails during verification. - Subdomain
  redirects are not working.
</Card>

<Card>
  **Solutions**: 1. Ensure your DNS records (A, CNAME) are correctly configured
  according to the setup instructions. 2. Wait for DNS propagation (this can
  take up to 24 hours). 3. If issues persist, contact your domain provider or
  our support team for assistance.
</Card>

<Tip>
  Use online DNS lookup tools to confirm your DNS records are correctly set up.
</Tip>

***

### 4. CSS and z-index Issues

<Warning>
  **Cause**: This issue often occurs due to conflicting CSS on your website,
  especially when multiple elements have high `z-index` values or global styles
  override the chatbot’s default styles.
</Warning>

<Card>
  **Symptoms**: - The chat widget is hidden behind other elements on the
  webpage. - The styles of the chatbot or dashboard appear broken or misaligned.
</Card>

<Card>
  **Solutions**:

  1. **Check z-index Conflicts**:
     * Inspect the chat widget using browser developer tools.
     * Ensure the widget has a sufficiently high `z-index` (e.g., `9999`) so it appears above other elements.

  2. **Audit Global Styles**:
     * Look for global CSS rules that might override the chatbot’s default styles.
</Card>

***

### 5. WhatsApp Integration Issues

<Warning>
  **Cause**: - Incorrect WhatsApp Business ID. - Incorrect Webhook URL. -
  Expired or invalid tokens. - Configuration errors in the Convocore
  dashboard.
</Warning>

<Card>
  **Symptoms**: - Unable to connect the WhatsApp account. - Messages are not
  being sent or received. - Users see an "Integration Failed" or "Disconnected"
  error.
</Card>

<Card>
  **Solutions**:

  1. **Verify WhatsApp Business ID Credentials**:
     * Double-check the API key, phone number ID, and business account ID.

  2. **Refresh or Renew Access Tokens**:

     * Generate a new token and update it in the **Channels** section of your Convocore dashboard.

  3. **Verify Number Status**:
     * Ensure your phone number is verified and connected to the WhatsApp Business API.
</Card>

<Tip>
  For detailed setup instructions, refer to the WhatsApp integration section in
  the [Help Center](/Support/faq).
</Tip>

***

## Still Need Help?

### 📧 Contact Support

<Card>
  Reach out to our support team at:
  **[support@convocore.ai](mailto:support@convocore.ai)**
</Card>

### 💬 Join Our Discord

<Card>
  Join our Discord community for real-time assistance: [**Join
  Discord**](https://discord.com/invite/5zvdYwhZa7)
</Card>

### 🔗 Explore the Knowledge Base

<Tip>
  Check out our [Help Center](/Support/faq) for detailed guides and tutorials
  that address many common issues.
</Tip>

***

## Quick Tips

<Note>
  Keep your platform up-to-date to ensure compatibility with the latest
  features.
</Note>

<Tip>
  Regularly back up your chatbot configurations and knowledge base data to avoid
  data loss.
</Tip>

We’re here to help you every step of the way!