> ## Documentation Index
> Fetch the complete documentation index at: https://docs.convocore.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Welcome to the Frequently Asked Questions (FAQs) section of the Convocore documentation. Here, we’ve compiled the most common queries to help you get started and troubleshoot any issues you may encounter.

## General

### 1. What is Convocore?

<Card>
  Convocore is a platform that provides AI-powered chatbots and large
  language models (LLMs) designed to enhance customer interaction. It helps
  businesses streamline communication through automated chat systems while also
  offering human interaction when needed.
</Card>

***

### 2. How do I create a Convocore agent?

<Tip>
  To create a Convocore agent, sign up on the Convocore platform and follow the
  [Setup Instructions](/agent-creation/design-and-setup). The instructions are
  beginner-friendly and provide step-by-step guidance.
</Tip>

***

### 3. How do I manage my Convocore agent?

<Card>
  You can manage your Convocore agent through the Convocore dashboard, where you
  can view analytics, edit settings, and customize interactions.
</Card>

***

## White-Labeling

### 4. What does "white-labeling" mean in Convocore?

<Note>
  White-labeling allows you to brand and customize the Convocore platform with
  your own branding (logos, color schemes, etc.). This enables you to offer
  chatbot services under your brand name while leveraging Convocore’s backend
  technology.
</Note>

***

## Integration & Channels

### 5. How do I integrate WhatsApp with Convocore?

<Card>
  1. Go to the **Channels** section in the dashboard. 2. Enter your WhatsApp
     Business API credentials (Webhook URL, Verify Token, etc.). 3. Follow the
     setup instructions provided in the WhatsApp integration section of the
     documentation.
</Card>

<Tip>
  For detailed steps, visit the **[WhatsApp
  Integration](/integration/Channels/whatsapp)** page.
</Tip>

***

### 6. How do I set up Meta (Facebook/Instagram) Channels?

<Note>
  To set up Meta channels like Facebook Messenger or Instagram: 1. Go to the
  **Channels** section in the Convocore dashboard. 2. Choose the Meta channel
  (Facebook or Instagram) you want to integrate. 3. Follow the setup
  instructions to authenticate and connect your Meta account.
</Note>

<Tip>
  Visit the **[Meta Channels Integration](/integration/Channels/meta-channels)**
  page for a comprehensive guide.
</Tip>

***

## Client & Team Management

### 7. How do I add a new client to my agency dashboard?

<Card>
  1. In the **Clients** tab, click **New Client**. 2. Enter the client’s name,
     email, and upload their logo. Save your changes.
</Card>

\--

### 8. How do I assign a chatbot to a client?

<Card>
  To assign a chatbot to a client: 1. Go to the **Clients** tab. 2. Drag and
  drop the desired chatbot widget into the client's dashboard.
</Card>

***

## Integration Issues

### 9. Why can’t I integrate my WhatsApp or Meta accounts?

<Warning>
  If you're facing integration issues: 1. Check that you’ve entered the correct
  credentials for both platforms. 2. Verify that the tokens are up-to-date. 3.
  Ensure your Meta accounts (Facebook/Instagram) have the necessary permissions
  enabled.
</Warning>

<Tip>
  If the issue persists, reach out to our [support team](/Support/contact) for
  further assistance.
</Tip>

***

## Billing & Subscription

### 10. How do I upgrade or downgrade my subscription plan?

<Card>
  To change your subscription plan: 1. Go to the **Billing** section. 2. Choose
  the plan you want and follow the prompts to complete the process.
</Card>

***

## Need More Help?

If you can't find an answer to your question, feel free to:

* **Email us**: [support@convocore.ai](mailto:support@convocore.ai)
* **Join our Discord**: [**Join Discord**](https://discord.com/invite/5zvdYwhZa7)